6. Agentic AI: Chatbots Were Cute. Agents Mean Business.

When ChatGPT and chatbots first appeared, it was like a magic. Some even compared that moment in history with the invention of light bulb and electricity, and instantly we all knew it was going to be a game changer. For a while, the whole world talked about nothing but ChatGPT, and the wonders it can do. The chatbots are great at answering basic questions, handling small tasks, and making businesses feel a little more tech-savvy, where they can use these to interact with the documents…etc. But as our needs grew more and more complex, it was clear that the simple chatbot functionality is just not enough.
The reality is, traditional chatbots are reactive. They wait for instructions and respond to prompts, but they don’t really think or act beyond that. They don’t plan, they don’t adapt, and they definitely don’t solve problems on their own. In fact, if you don’t pay attention, they hallucinate much :)
That is where Agentic AI comes in.
Agentic AI is not about feeding a model a static script or hoping for the best. It is about creating AI systems that can reason, plan, and take meaningful action toward a goal. Instead of just answering “What’s the capital of United States of America?” an agentic AI can plan an entire trip to Washington DC, suggest activities based on your interests, book hotels, and even adapt if your flight gets delayed. It is about moving from passive responders to active problem solvers. One of the best examples of Agentic AI that is out there is about trip planning. Instead of going back and forth with ChatGPT, you set a “goal”, and set parameters, and the Agentic AI can independently think, reason, plan and come up a comprehensive plan for your trip.
In enterprise settings, this evolution is not just exciting, it is critical. Companies need AI that can handle multi-step workflows, make decisions under uncertainty, and interact with real-world systems dynamically. Agentic AI can help automate complex processes, optimize operations, and even create entirely new business models that were impossible with traditional chatbot architectures.
Agentic systems are not just smarter. They are built for the messy, unpredictable real world where thinking on your feet is not optional, it is mandatory.
So, what is an AI Agent?
An agent is an AI entity that can:
- Think about its goals. It is goal-oriented, and is designed to achieve specific objectives.
- Make decisions. It can decide how to act without being micromanaged.
- Plan and Reason - Can break goals into subtasks and prioritize actions.
- Call tools and APIs. (see the code below that uses tools)
- Keep track of what it knows. Often maintains persistent memory of tasks, environment, or past actions.
- Adapt and adjust if things do not go according to plan. Learns from outcomes and adjusts behavior accordingly.
Instead of reacting to a single prompt, an agent navigates multiple steps, reasons about what to do next, and figures things out.
The Secret Sauce of Agents:
Agentic AI systems have a few extra capabilities compared to a regular chatbot. They have:
- Memory: Agents remember previous actions, steps, and decisions.
- Tool Use: Agents can call APIs, run functions, query databases, and integrate other systems.
- Planning: Agents do not just answer the question you asked. They break down tasks into logical steps.
- Autonomy: Given a broad goal, they can figure out how to achieve it without needing hand-holding.
Sounds awesome, right? Let’s see it in action. Let’s Build a Simple Agent:
We will use LangChain, one of the most popular libraries out there for building real agent workflows. It is lightweight, smart, and will not make you cry while installing dependencies.
First, make sure you install:
1
pip install langchain openai
We will also need an OpenAI key for the language model. Set it up in your environment:
1
export OPENAI_API_KEY='your-key-here'
Now, let’s build an agent that plans a weekend trip based on user preferences.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
import os
from langchain.chat_models import ChatOpenAI
from langchain.agents import initialize_agent, Tool
from langchain.agents.agent_types import AgentType
def fake_travel_search(query):
return f"Found results for: {query}"
tools = [
Tool(
name="travel_search",
func=fake_travel_search,
description="Search for travel plans, activities, or hotels."
)
]
model = ChatOpenAI(model_name="gpt-4")
agent = initialize_agent(
tools,
model,
agent=AgentType.ZERO_SHOT_REACT_DESCRIPTION,
verbose=True
)
response = agent.run("search for budget hotels in Washington DC.")
print(response)
What This Does:
You send a search query like “search for budget hotels in Washington DC”. The agent detects the action, uses the tool, gets fake results, and replies intelligently. Not just repeating your words back to you, but actually doing something.
Why This Matters:
Today, almost every serious AI application you see, whether it is OpenAI’s GPT agents or Anthropic’s Claude ops, is moving toward agentic systems. Because reacting to one prompt is cute, but solving a messy, multi-step problem is what the real world demands.
And honestly, it is way more fun building smart, sneaky little agents than another chatbot that says “I’m sorry, I can’t help with that.”
The chatbot era was adorable. But now it is time for agents to mean business.
In the next post, we will dig a bit deeper on Agentic AI uses memory, tools and implement autonomy and how it differs from traditional chatbots.
And trust me, your future AI projects will never be the same.